FAQ

We are located by appointment only in Cypress Texas. Thank you for your interest!

We are available by appointment only, no walk-ins! If you have any questions Please contact Johane the owner at (401) 230-8849 or via email at classyfabulousvintagerentals@gmail.com

We do not have a storefront at the moment but we offer showings by appointment only. Contact us to set up a time to come see all our fabulous pieces in person!

YES, we require a non-refundable payment of 50% retaining fee upon reserving any of our pieces for your event. We also require a signed contract to be on file for all rental services.

We accept cash, Venmo, CashApp, Zelle, money orders, checks. Our preferred method of payment is through Zelle.

YES. While our items are priced individually,we also provide different packages options, please ask us about our package deals and we will be able to assist you.

NO, all purchases have to return after being rented, they are for rental purposes ONLY.

• Please contact Johane (the owner) or CLASSY FABULOUS VINTAGE RENTALS, via email or phone and/or send us your wish list via our website, (including your event planner, coordinator’s name, and information) venue name and/or address.
• Once you have finalized your event date, venue, floor plan if available, and budget.
• Your venue will be a major factor in determining what unique rentals will be the right fit and style for you and also the theme of your wedding or event.
• The date is very important so we can check the availability of our one-of-a-kind collections ,including the location so we can properly quote delivery fees. Once we forward a proposal, we will hold your items of interest from our inventory. If you require guidance as to what pieces may suit your event best and/or within budget, we will be more than happy to guide you.

YES. We can proudly say that we have worked with some of the most amazing, talented, and professional vendors in Texas, Houston, Katy, Cypress, Spring, Woodlands, etc. Please do not hesitate to ask us about any vendor that you might need.

Once you are familiar with the items you would like to reserve, we require a 50% non-refundable deposit to reserve your order. The remaining balance is due 30 days before your scheduled event date. On short notice orders (less than 30 days), payment is required IN FULL. We advise our customers to reserve everything as early as possible, as our pieces are very unique and in high demand, we suggest that if you have your heart set on a certain piece you need to go ahead and reserve it asap within the year's time. Due to the demand for our one-of-a-kind beauties, we cannot guarantee every item will always be available.

NO, Delivery is not included but can be added. Prices start at $75 and increase based on the location. We also allow customers to pick up/return some of their items if they have the appropriate amenities.

YES. Our delivery and Pickup services start at $75 and increase based on mileage and the size of your order. Deliveries are typically made on the day of the event or one day prior. Pick-ups are typically made the day of or the day after based on the size of your order or your venue policies. Deliveries and pick-ups that must be made after 5 p.m. or public holidays will incur an additional fee of $ 100 or more!

We have 4-hour delivery/pick-up windows. We recommend reaching out to us to discuss your delivery details as soon as possible. We will generally reach out to you one (1) week before your event to confirm your delivery details and make any adjustments as necessary.

Scheduled pick-ups that are missed (or where the items are inaccessible to our company and staff) will incur fees that include the daily rental rate of the item/s, as well as a return pick-up fee. Please contact us for a quote!

Notes: RENTAL ITEMS WILL NOT BE DELIVERED TO AN OUTDOOR LOCATION TO BE LEFT OUT IN THE RAIN. A BACKUP PLAN SUCH AS A TENT OR OTHER COVERED/INDOOR AREA MUST BE ESTABLISHED IN ADVANCE. CLASSY FABULOUS VINTAGE RENTALS, RESERVES THE RIGHT TO CANCEL THE DELIVERY WITHOUT PRIOR NOTICE, AND WITHOUT REFUND, SHOULD AN ADEQUATE LOCATION NOT BE AVAILABLE.

All rental prices are for 1-day use. However, long-term rental rates are also available. The rental period includes the courtesy of delivery the day of the event or the day before, based on the size of your rental or (your) venue policies, allowing time for your set-up and pick up the day after, allowing time for your tear down and clean-up. Delivery and pick-up times are determined by CLASSY FABULOUS VINTAGE RENTALS,based on our delivery logistics and geography on any given weekend. If you wish or require to have the items for a longer period, or use them for an event the day before and/or the day after the rental date stated on the agreement, additional daily charges will be applied and will be eligible for an extended rental discount.

Yes & NO

WE DO NOT ALLOW CUSTOMERS TO PICK UP ANY OF OUR UPHOLSTERED FURNISHINGS OR LARGE ITEMS THAT REQUIRE INSTALLATION. “We must deliver '' MOST of our vintage pieces to you. Delivery includes assembly , installation,and breakdown; but you can pick up some of our furniture and furnishings, SOME of our items can be picked up and transported if you have the appropriate vehicle. Rules do apply to the care of our vintage items. You are welcome to pick up and return your orders for no additional fee. Some restrictions apply to extra-large items, overtly fragile pieces, or large orders. Customers are responsible for ensuring that items will fit safely and securely in their vehicles to prevent damage. Customers are responsible for loading and unloading items in and out of the vehicle. Please remember most of our items are vintage and must be treated with proper care.

YES, please read our policy agreement forms for more details

Any new rental orders requested 30 days or less before the transportation event date are subject to a 20% rush order fee or $50.00 flat fee, whichever you prefer. Any orders finalized within 30 days of the event date, must be paid in full and are non-refundable. Last-minute orders pull our team away from prioritizing long-term orders and this means overtime hours are required to pull, clean, and pack your order and reschedule our deliveries.

You might not be able to change your selected piece (s) once you have placed your order based on the availability but you are more than welcome to add to your order at any time up to 30 days before your event if the items are available. Once the contract is signed, you can not deduct the monetary value of rentals from the total on your contract.

You must do so 60 days before your event to receive your remaining balance (however, your 50% retaining fee is non-refundable ). Cancellations made within the 59 days before your event are non-refundable.

Will Call refers to self-pickup and self-drop off. Will Call orders must be via an enclosed truck or vehicle of adequate size to fit the rented pieces, customers must provide large moving blankets, ratchet straps to securely and safely transport vintage items. Customers understand that our items must be treated with extreme care. The time of pick up and time of drop off must be pre-scheduled. WE DO NOT ALLOW WILL-CALL ORDERS FOR ANY OF OUR UPHOLSTERED FURNISHINGS OR LARGE ITEMS THAT REQUIRE INSTALLATION. We require that ALL of our packing materials be RETURNED to us if any. Our Will Call Order Minimum is $150.

All furniture items such as sofas, love seats, tables, chairs, and backdrops must be picked up in a utility cargo van (without seats) or a box truck. NO SUVs, vans, or open pickup trucks will be accepted for pick-up. Furniture must be secured, strapped down with ratchet straps to prevent it from falling over during transit.

We understand accidents happen If an item is lost, broken, or damaged, please call, text, or email us IMMEDIATELY. DO NOT try to clean or repair the item yourself. We have professionals in place for that.

Damages, stained, breakage, & loss: Damaged items will be subject to additional fees on top of the Maintenance Fee. Items that are lost or destroyed will be billed for a replacement item. Replacements are typically 5 times the rental rate. All damaged items must be returned to Classy Fabulous Vintage Rentals.

Mirrors must be wiped clean if used for signage before returning to us. Mirrors returned with writing will be subject to a $5 to $20 fee per item.

No, Refunds and cancelations will not be provided in the case of rain. We recommend that customers have a backup plan in place for rental items in the case of inclement weather. If it rains on your wedding day, please refer to the contract for more details of delivery or acts of God.

Please contact us at:(401) 230-8849

📧 Email:classyfabulousvintagerentals@gmail.com

Depending on which wall you choose, the size of the wall and how much advance notice give. Some accent color changes are available.

No, I deliver all walls to provide you the highest quality product, to ensure the wall is properly set up and to check that no petals were damaged during transportation if so I can make any necessary repairs on the spot.

( ALL the details are stated on the contract)

What wall sizes are available for rental?

Walls are available in the following sizes; 4'x8', 8'x8', 10'x8', 12'x8', 4'x10', 8'x10', 10'x10', , 16'x10', and 20'x10'.

*Not all walls are available in all sizes. Custom options are available upon request and we welcome all bespoke orders but rush orders will incur an additional fee.

Yes, please contact us via the contact form and complete all the pertinent information such as color, size, date needed and event type.

Walls are set up for a maximum of 8 hrs. Extended hours can be arranged for in advance for an additional fee.

The wall is free standing but where it is place depends on many factors including the architecture of your facility.

Items on promotions are limited to ONE, any additional rentals would be at full price.